• We require a valid credit card in order to book a body, massage or facial treatment.

• We require 24 hour notice for a cancellation to ensure that we are able to respect all appointment times. If you are unable to provide 24 hour notice, a 50% service fee will be charged to your credit card.

• A 50% service fee will be charged for any no-shows.

• Running late? A phone call is always greatly appreciated if you are still planning to make your appointment, but find yourself a bit behind. Please note that, as a courtesy to all our clients, and in order to respect slotted appointment times, we cannot accept lateness of more than hour. Appointments missed by an hour will be treated as a no-show and a 50% service fee will be applied to your credit card.

• For group events, we require a full week notice in order to cancel your appointment without charge. A 50% service fee will be applied for late cancellation.